SEEDS: We only sell quality seeds that we have personally tested that resulted in high germination rates. However, because not all growers will germinate seeds the same way we do, we cannot offer a guarantee on seed germination. Once seeds leave our nursery, it is out of our control on how the seed is handled. Therefore, we do not accept returns or offer refunds on seeds that do not germinate. We do offer gardening advice, please ask for help before germinating your seeds! If your seeds are damaged during shipment, please contact us with pictures of the damage and we would be happy to offer a replacement. Returns will be accepted for up to 7 days for buyers who change their mind about the seeds that they ordered. To qualify for a refund or replacement, we must receive all seeds in the original packaging, the buyer is responsible for the return shipping. If a return is received that does not meet the above mentioned requirements, a refund/replacement will not be issued. Palm Beach Medicinal Herbs reserves the right to refuse any return or deny any refund for any reason.
PLANTS: Replacement is offered only for plants that are damaged during shipment due to the negligence of the shipping company. We MUST be contacted within 24 hours of the receipt of the damaged plant for replacement only. We do not offer returns or replacements on plants that are damaged due to cold exposure during shipment. Shipment for plant orders that are placed during cold weather may be postponed at our discretion but ultimately buyer accepts responsibility for the plant(s) and we will not be held liable for cold damage. We do not accept returns for plants if the buyer has changed their mind due to the risk of loss during re-shipment and state regulations/permitting for shipping plants. Palm Beach Medicinal Herbs holds all permits and certificates for shipping plants within the continental United States.